2025 ANNUAL CONFERENCE ATTENDEE REGISTRATION CANCELLATIONS & REFUNDS
All registration cancellations and refund requests must be made in email by April 30 and sent to dorothy@leadingagetexas.org.
Telephone cancellations will not be accepted.
No refunds will be granted for requests emailed after April 30.
Refunds will be processed within 30 days after completion of the Annual Conference.
LeadingAge Texas regrets that refunds will not be given for no-shows. No-shows will be billed.
Cancellation penalties:
- Registration Open - March 31 = full refund less a $75 processing fee per attendee
- April 1 - April 30 = 50% refund
- Anytime after April 30 = substitutions may be made for persons unable to attend
After the cancellation deadline, a registration credit for the 2026 Annual Conference & Solutions EXPO may be considered in the event of approved extenuating circumstances such as a travel ban, illness, etc. for LeadingAge provider members only (extenuating circumstances require documentation and must accompany your request, please email to dorothy@leadingagetexas.org).
REGISTRATION SUBSTITUTIONS
Substitutions are gladly accepted! Substitution of registration is permitted prior to the conference or on-site.
- Registration Open - May 12: Substitution requests should be submitted via email to dorothy@leadingagetexas.org.
- Anytime after May 12: Substitutions after this date can be processed at the Attendee Info Desk on-site Renaissance Austin Hotel.
Only one substitution is permitted per original registrant. The individual submitting the substitution request is responsible for all financial obligations (any balance due) associated with that substitution.
Registration/badge sharing & splitting is strictly prohibited. Registrations are to be used by the same person for the entire conference even if the person is able to attend only part of the program or conference.
HEALTH & SAFETY
The 2025 Annual Conference & Solutions EXPO, as with all in-person events hosted by LeadingAge Texas, will follow CDC recommendations along with
state, county, & city guidelines, and the host hotel’s policy as it relates to COVID-19. Should
changes occur within said guidelines impacting the event, LeadingAge Texas will adjust & update attendance requirements accordingly.
CODE OF PROFESSIONAL RESPONSIBILITY
LeadingAge Texas is a listening organization focused on its participants. LeadingAge Texas events are designed to increase interaction, engagement, collaboration, connectivity, and community in a fun and safe learning environment.
We value the participation of each member of the community and strive to deliver an enjoyable and fulfilling experience. Conference participants are expected to conduct themselves with integrity, courtesy, and respect for others and maintain
the highest level of professionalism at all conference programs and events, whether officially sponsored by LeadingAge Texas or not.
All attendees, guests, speakers, organizers, volunteers, partners, sponsors, vendors, and staff at any LeadingAge Texas events are required to observe the following Code of Professional Responsibility:
LeadingAge Texas is dedicated to providing a harassment-free conference experience for everyone, regardless of gender, sexual orientation, disability, physical appearance, body size, race, or religion. We do not tolerate harassment of
conference participants in any form.
All communication should be appropriate for a professional audience including people of diverse backgrounds and cultures. Sexual language and imagery is not appropriate for the conference.
Be kind to others. Do not insult or defame participants. Harassment in any form, sexist, racist, or exclusionary jokes are not condoned at LeadingAge Texas events. Participants violating these rules may be asked to leave the conference
at the sole discretion of LeadingAge Texas.
LeadingAge Texas reserves the right to take any action deemed necessary and appropriate, including immediate removal from the meeting without warning or refund, in response to any incident of unacceptable behavior, and LeadingAge
Texas reserves the right to prohibit attendance at any future meeting, virtually or in person.
If you experience harassment or hear of any incidents of unacceptable behavior, LeadingAge Texas asks that you inform Dorothy Ferrick, Director of Events & Member Engagement,
dorothy@leadingagetexas.org or (512) 467-2242 so that we can take the appropriate action.
Thank you for helping to make this a welcoming event for all.
SHARING CONTACT INFORMATION
The 2025 Annual Conference & Solutions EXPO is a networking event. By attending the event, your contact information may be shared with other registrants and will be visible when using the conference App. You will have the ability to
make changes to your individual profile to edit/hide certain information once logged into the App. LeadingAge Texas will never sell or misuse your information.
SUITCASING POLICY
Suitcasing: Any activity designed to solicit or sell products or services to delegates attending a meeting, conference, exhibition or event without the proper authorization by the event sponsor.
Please note that any person who is observed soliciting business, conducting meetings, OR distributing promotional materials in meeting rooms, outside the limits of the exhibitor's assigned booth(s), or other public spaces may be asked
to leave.
Report any violations to LeadingAge Texas staff.
QUESTIONS?
Contact Dorothy Ferrick, Director of Events & Member Engagement
