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— Session 11 of the 12-Part Webinar Series in Partnership with LeadingAge Oregon —
 Healthcare in Aging Services: Uncovering the Truth: Mastering Incident Investigations in Aging ServicesTuesday, November 18 • 12:00 - 1:00 pm CT
Register for the November 18 Session
We've discounted the full series to get you the best content at the best rate! Save almost 50% per webinar if you register for the series. Register once for all 12 webinars here
Session 11 | Uncovering the Truth: Mastering Incident Investigations in Aging Services Thorough incident investigation is critical to ensure regulatory compliance, mitigate legal risks and most of all, prioritize resident well-being. This session will equip leaders with a framework for conducting comprehensive inquiries. Attendees will learn best practices for fact-finding, root cause analysis, and developing effective prevention strategies. Gain the skills to transform incident response into a pro-active, resident-centric process that safeguards the residents in your community. Perfect for: Administrators and leaders in Long Term Care healthcare settings.
ABOUT THE SERIES | HEALTHCARE IN AGING SERVICES In the ever-evolving landscape of healthcare in aging services, staying ahead of the curve is paramount. The 2025 LeadingAge Collaborative: Healthcare in Aging Services Webinar Series is poised to be the game-changer your organization needs, equipping administrators and leaders in long-term care settings with the knowledge and strategies to navigate the challenges of today and tomorrow.
Spearheaded by industry expert Debbie Rayburn, RN, BSHCA, LNHA, this comprehensive 12-part webinar series delves into a wide array of crucial topics, each designed to empower your staff at all levels. From measures to prevent medication diversion and best practices in documentation, to reducing hospital admissions and managing behavior challenges in dementia, this series covers the full spectrum of aging services operations.
Rayburn's expertise will be complemented by a diverse lineup of subject matter experts, ensuring that each session delivers actionable insights and cutting-edge solutions tailored to the unique needs of your organization. Participants have the flexibility to sign up for the entire series or cherry-pick individual sessions, allowing you to customize your learning experience and maximize the impact on your aging services.
Elevate your standards of care, improve patient outcomes, and minimize litigation risks with the 2025 LeadingAge Collaborative Webinar Series. Gain the knowledge and tools to navigate the complexities of behavioral health, change of condition, grievance processes, and kitchen sanitation – all while reducing hospital admissions and elopement/wandering incidents.
Secure your spot today and pave the way for a brighter, more efficient, and more resilient future for your organization and residents.
TARGET AUDIENCE:
Administrators and leaders in Long Term Care healthcare settings.
SCHEDULE [Monthly; Tuesdays at 12 pm CT] Each session is at 12 pm CT on the fourth Tuesday of the month, with exceptions in November and December because of the holidays.
- January 28 - Loneliness and Social Isolation Antidotes: Wellness-Based Interventions and Programs
In this presentation, we will explore social wellness and how it can be used to stave off the negative impacts of loneliness and social isolation. We will look at how loneliness and social isolation is increasing in the United States as well as the effects of loneliness, isolation, perceived social support and instrumental social support on mental and physical health outcomes. Did you know that recent research suggests that loneliness may be more dangerous than smoking 15 cigarettes per day? We will discuss how to assess (and reassess) residents' psychosocial needs in an effort to be responsive to each resident's unique needs and situation. After discussing some of the foundation research and issues, we will spend the rest of the time exploring practical interventions and programs that can improve social engagement, wellness, and quality of life.
- February 25 - Behavioral Challenges in Dementia: Practical Approaches and Environmental Supports
Unfortunately, people living with dementia often engage in behaviors that can negatively affect their quality of life. Caregivers and staff members are often unsure of how to handle unwanted and challenging behaviors. In this presentation, we will discuss how and why brain changes often lead to unwanted behaviors. Then, we will discuss a myriad of responses, interventions, and environmental strategies to create a calmer and more engaging atmosphere. These strategies have the potential to reduce antipsychotic medication use if the unwanted behaviors can be dealt with using these techniques. In addition, attendees will learn how to engage residents in activities designed to improve attention and their ability to inhibit or not engage in maladaptive behaviors and emotional outbursts. Equip yourself with the knowledge and tools to effectively manage the unique behavioral manifestations of these conditions and provide the highest quality of care and life for your residents.
- March 25 - Grievance Processes: Enhancing Resident Satisfaction & Trust
Discover the key to fostering a culture of care and trust through the creation and implementation of a comprehensive complaint and grievance policy. This session is designed to equip you with strategies to elevate resident satisfaction and demonstrate your unwavering commitment to quality of care. Learn how an effective grievance system not only fosters resident trust, but also serves as a cornerstone for sound risk management. Don't miss the chance to refine your facility's approach to grievance processes and lead the way in setting high industry standards.
- April 22 - Elevate Care: Mastering Documentation Best Practices in Aging Services
Attention leaders and nurses in Aging Services! This session delves into the critical best practices for documentation that ensure legal compliance and facilitates seamless coordination among healthcare professionals. Discover strategies and tools to elevate your documentation standards, optimize team communication, and deliver superior resident care.
- May 27 - Bulletproof Your Aging Services: Strategies to Mitigate Litigation Risks
Senior care providers face a daunting challenge - a surge in lawsuits and claims that is driving up costs and sparking anxiety. While quality providers work tirelessly to ensure resident safety, there are critical steps they must take to manage their risk profile and minimize the likelihood of costly litigation. In this must-attend session, leaders will uncover proven tactics to fortify their operations and shield their organizations from the growing threat of lawsuits. Walk away armed with the tools to protect your residents, your reputation, and your bottom line.
- June 24 - Safeguard Resident Care: Strategies to Prevent Medication Diversion
This essential session equips aging services professionals with systems to thwart the costly and dangerous threat of drug diversion. Uncover the critical checkpoints needed to protect residents, communities and staff from the legal and financial perils of controlled substance misuse. Discover how to implement comprehensive oversight, secure storage and audit to maintain the integrity of your medication management.
- July 22 - Ensuring Medication Safety in Long-Term Care: A Critical Imperative
Medication administration is a cornerstone of resident care in long-term care settings and vulnerabilities in this complex system can jeopardize resident safety. This compelling session equips you and your team with the insights to standardize and safeguard medication processes. Explore common pitfalls, their systemic causes, and practices to mitigate risks. Empower your organization to deliver the highest standard of medication management and uphold the duty of care to each resident.
- August 26 - Navigating Changes of Condition with Confidence
Proactively managing resident condition changes is a critical responsibility in long-term care services. In this session we'll delve into the essential systems, best practices and quality improvement efforts that will enable your facility to identify and promptly address resident changes in condition. Gain invaluable insights to delivering high-quality care, maintaining regulatory compliance and minimizing unnecessary hospitalizations.
- September 23 - Maintaining a Spotless Kitchen: Strategies for Regulatory Compliance
Ensuring food safety in nursing homes and assisted living facilities is critical to resident safety and regulatory compliance. In this session, industry experts will share proven techniques to develop a strong kitchen sanitation program. Attendees will learn the importance of fostering collaboration between dining services and other departments, empowering their teams to consistently uphold the highest standards.
- October 28 - Combating Costly Readmissions
Join us for a critical exploration into enhancing resident outcomes and safeguarding your facility's regulatory compliance and financial health. This session zeros in on the pivotal role of 30-day readmissions as a quality of care metric. Discover the ways to prevent unnecessary readmissions as well as the power of Interactions to Reduce Acute Care Transfers (INTERACT) tools to support your success and ensure high quality resident care.
- November 18 - Uncovering the Truth: Mastering Incident Investigations in Aging Services
Thorough incident investigation is critical to ensure regulatory compliance, mitigate legal risks and most of all, prioritize resident well-being. This session will equip leaders with a framework for conducting comprehensive inquiries. Attendees will learn best practices for fact-finding, root cause analysis, and developing effective prevention strategies. Gain the skills to transform incident response into a pro-active, resident-centric process that safeguards the residents in your community.
- December 16 - Elopement: Safeguarding Residents in Aging Services
In this essential session, aging services staff will delve into the multifaceted challenges of elopement. Providers bear the critical responsibility of identifying residents at risk and implementing proactive measures to prevent elopement. Gain invaluable insights on best practices for effectively managing these situations and ensuring the safety and well-being of your residents. Arm yourself with the knowledge and strategies needed to navigate the complexities of elopement and uphold the highest standards of care.
MEET THE PRESENTER
Debbie Rayburn, RN, BSHCA, LNHA
Debbie Rayburn, RN, BSHCA, LNHA, has spent over the past 3 decades in Senior Care, serving both in for-profit and not-for-profit settings. Early in her nursing career, she stumbled upon LTC “quite by accident” and fell in love with the rewarding work of serving seniors. She has worked directly in communities as Director of Nursing, Healthcare Administrator, among many other roles. Long before CMS required QAPI, Debbie became a student of continuous quality improvement methods, with a firm belief that anything can be improved by understanding systems and applying the methods that lead to sustained improvement in care and life for residents.
Debbie has been in the role of VP of Operations for two prominent for-profit senior care companies in Oregon. For the past 18 years, she was the Chief Healthcare Officer at Pacific Retirement Services, overseeing healthcare in CCRCs in 7 states. She has been an adjunct professor at Southern Oregon University, authored memory care programs, written and taught C.N.A. certification programs, and has fought to highlight the unique and honored role of nurses who have chosen Gerontological nursing as their specialty. Desiring to continue the pursuit of excellence in long term care, she now provides consultative services to senior care settings and organizations.
WHAT'S INCLUDED
- One connection to the live webinars
- Instructions for receiving CE credit/attendance certificate for one person
- Digital handouts and tools
- A recording of this webinar is NOT included in the registration fee
Connection instructions will come from LeadingAge Oregon, so please note that times may be listed in PST.
CONTINUING EDUCATION
Upon reaching a viable number of registrants, LeadingAge Texas will seek approval for One (1) participant hour each session for Administrators & AL Managers (NAB)
PRICING
Participants may register for each session individually or register for the full series at a discounted rate.
REGISTER THE FULL 12-MONTH SERIES TO SAVE:
- LeadingAge Texas Members: $500
- Non-Members: $750
INDIVIDUAL WEBINARS:
- LeadingAge Texas Members: $80
- Non-Members: $100
REGISTER FOR THE FULL SERIES
Additional Attendees:
- You may view these webinars with your team, without sharing the webinar link, on one device.
- Paid registrations are limited to one connection per webinar link. Links to join the webinar are unique and tied to the registrant name. While others can view the webinar on the same devise with you, the link should not be forwarded.
- Please note the webinar link cannot be shared with others.
- Multiple connections will either be billed or removed from the webinar.
Transfers, Cancellations, & No-shows:
- Registrations are fully transferable. Transfers must be submitted via email to Dorothy Ferrick no later than 48 hours prior to the webinar.
- A full refund will be given to all cancellations received 10 or more business days prior to the program.
- A $50 administrative fee will be charged to all cancellations received ten (10) to eight (8) business days prior to the program.
- No refunds will be given to cancellations received seven (7) or fewer business days prior to the program.
- LeadingAge Texas reserves the right to cancel the program due to insufficient enrollment in which case pre-registered participants will be notified and full refunds provided.
- No-shows will be billed. No refunds for failure to log-in at the time of the event.
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