Cancellation, Refund, & Substitution Policies


All registration cancellations and refund requests must be made in email by May 1 and sent to

Telephone cancellations will not be accepted.

No refunds will be granted for requests emailed after May 1. 

Refunds will be processed within 30 days after completion of the annual conference.

Credit can not be issued to other events or conferences hosted by LeadingAge Texas.

LeadingAge Texas regrets that refunds will not be given for no-shows. 

Cancellation penalties:

  • February 14 - March 31 = full refund less a $75 processing fee
  • April 1 - May 1 = 50% refund
  • Anytime after May 1 = registrant forfeits the registration fee in its entirety

Substitutions may be made at any time for persons unable to attend. Substitution requests should be submitted via email to no later than May 13. After May 13 substitutions can be made on-site at the registration desk. 



Substitutions are gladly accepted! Substitution of registration is permitted prior to the conference and should be emailed to by May 13. After May 13, we will accept substitutions on-site at the registration desk. Only one substitution is permitted per original registrant. The individual submitting the substitution request is responsible for all financial obligations (any balance due) associated with that substitution.

Badge sharing & splitting is strictly prohibited. A registration must be used by the same person for each day(s) that the person is registered even if the person is able to attend only part of the program or annual conference.



Contact Dorothy Ferrick, Events & Member Engagement Manager