VIRTUAL CONFERENCE ATTENDEE REGISTRATION CANCELLATIONS & REFUNDS

All registration cancellations and refund requests must be made in email by April 30 and sent to dorothy@leadingagetexas.org.

Telephone cancellations will not be accepted.

No refunds will be granted for requests emailed after April 30. 

Refunds will be processed within 30 days after completion of the Annual Conference.

LeadingAge Texas regrets that refunds will not be given for no-shows. 

Cancellation penalties:

• Registration Open - April 30 = full refund less a $75 processing fee per attendee
• May 1 - May 24 = substitutions may be made for persons unable to attend

VIRTUAL CONFERENCE ATTENDEE REGISTRATION SUBSTITUTIONS

Substitutions are gladly accepted! Substitution of registration is permitted prior to the conference and should be emailed to dorothy@leadingagetexas.org by May 24. Only one substitution is permitted per original registrant. The individual submitting the substitution request is responsible for all financial obligations (any balance due) associated with that substitution.

Link sharing & splitting is strictly prohibited. A registration must be used by the same person for each day(s) that the person is registered even if the person is able to attend only part of the program or annual conference.

VIRTUAL PROGRAMS CODE OF CONDUCT

LeadingAge Texas is committed to providing a safe, productive, and welcoming environment for all meeting participants and LeadingAge Texas staff. All participants, including, but not limited to, attendees, speakers, volunteers, exhibitors, LeadingAge Texas staff members, service providers, and all others are expected to abide by this Virtual Programs Code of Conduct. This Policy applies to all LeadingAge Texas meeting-related events, including those sponsored by organizations other than LeadingAge Texas but held in conjunction with LeadingAge Texas events, on public or private platforms.

LeadingAge Texas has zero-tolerance for any form of discrimination or harassment, including but not limited to sexual harassment by participants or our staff at our meetings. If you experience harassment or hear of any incidents of unacceptable behavior, LeadingAge Texas  asks that you inform Dorothy Ferrick, Events & Member Engagement Manager, dorothy@leadingagetexas.org or (512) 467-2242 so that we can take the appropriate action.

Unacceptable Behavior is defined as:

• Harassment, intimidation, or discrimination in any form.
• Verbal abuse of any attendee, speaker, volunteer, exhibitor, LeadingAge Texas staff member, service provider, or other meeting guest.
  • Examples of verbal abuse include, but are not limited to, verbal comments related to gender, sexual orientation, disability, physical appearance, body size, race, religion, national origin, inappropriate use of nudity and/or sexual images in public spaces or in presentations, or threatening or stalking any attendee, speaker, volunteer, exhibitor, ASAE staff member, service provider, or other meeting guest.
• Disruption of presentations during sessions, in the exhibit hall, or at other events organized by LeadingAge Texas throughout the virtual meeting. All participants must comply with the instructions of the moderator and any LeadingAge Texas virtual event staff.
• Presentations, postings, and messages should not contain promotional materials, special offers, job offers, product announcements, or solicitation for services. LeadingAge Texas reserves the right to remove such messages and potentially ban sources of those solicitations.
• Participants should not copy or take screen shots of Q&A or any chat room activity that takes place in the virtual space.

LeadingAge Texas reserves the right to take any action deemed necessary and appropriate, including immediate removal from the meeting without warning or refund, in response to any incident of unacceptable behavior, and LeadingAge Texas reserves the right to prohibit attendance at any future meeting, virtually or in person.

SHARING CONTACT INFORMATION

The 2021 Virtual Annual Conference & Solutions EXPO is a networking event. By attending the event, your contact information may be shared with other registrants and will be visible when using the virtual event platform. I will have the ability to make changes to my individual profile to edit/hide certain information once logged into the virtual platform. Your attendance via the virtual platform will be tracked internally for session attendance and monitoring your movement throughout the conference & Solutions EXPO. LeadingAge Texas will never sell or misuse your information. 

SUITCASING POLICY

Suitcasing: Any activity designed to solicit or sell products or services to delegates attending a meeting, conference, exhibition or event without the proper authorization by the event sponsor.

Please note that any person who is observed soliciting business, conducting meetings, OR distributing promotional materials in meeting rooms, outside the limits of the exhibitor's assigned booth(s), or other public spaces may be asked to leave. 

Report any violations to LeadingAge Texas staff.

QUESTIONS?

Contact Dorothy Ferrick, Events & Member Engagement Manager