Maximizing Your 5-Star Quality Rating
Strategies for Success

Tuesday, October 14 | 2:00 - 3:00 pm CT

REGISTER

OVERVIEW

A 5-star rating isn’t a trophy—it’s a moving target. Maintaining a 5-star rating as a nursing home requires consistent, high-level performance across all three CMS-rated domains—health inspections, staffing, and quality measures.

Join LeadingAge Southeast’s Lisa Jensen and Connie Cheren for an engaging and practical training focused on the CMS 5-Star Quality Rating System. This system plays a critical role in shaping public perception, influencing consumer choice, and driving financial outcomes for nursing homes.

Designed for nursing home administrators, clinical leaders, and quality improvement staff, this one-hour session will provide specific strategies to achieve excellence in the most challenging quality measures. Participants will learn how high-performing facilities have improved their ratings through data-driven practices, consistent staffing models, and a focus on resident outcomes. Real-world case studies will illustrate successful strategies, and attendees will leave with actionable insights to elevate their facility's quality profile.

By the end of this session, participants will be able to:

• Understand the structure, scoring methodology, and recent updates to the CMS 5-Star Quality Rating System.
• Analyze proven strategies used by high-performing nursing homes to improve scores.
• Apply best practices and data-informed decision-making to develop an action plan for improving or sustaining a higher star rating.

WHO SHOULD ATTEND?

This session is designed for nursing home administrators, clinical leaders, quality improvement staff, and executive teams who are responsible for maintaining or improving CMS 5-Star Quality Ratings. It is especially valuable for those overseeing staffing, compliance, and resident outcomes in skilled nursing facilities.

FACULTY

Lisa Jensen, Director of Public Policy and Reimbursement | LeadingAge Southeast

Lisa Jensen has served on the Public Policy team for LeadingAge Southeast since August 2021. Her primary focus in this role is identifying and developing public policy positions and initiatives, creating analysis and guidance on regulatory changes, and supporting legislative advocacy on behalf of association members. Lisa is available to provide operational support for members and assistance on reimbursement, quality initiatives, and regulatory questions. Prior to joining LeadingAge, Lisa was employed by the Florida Agency for Health Care Administration. In her roles as Bureau Chief of Medicaid Program Finance and supervisor over Nursing Home Reimbursement, she was responsible for the fiscal planning of Florida’s Medicaid services budget and Medicaid rate setting for institutional providers including nursing homes. Lisa grew up in Lakeland and Tallahassee, Florida and has a B.S. in Economics from Florida State University. When she's not working, she enjoys yard work, hiking with her dog, and going to dive bars with her best friends.

Connie Cheren, Clinical & Compliance Specialist | LeadingAge Southeast

Connie Cheren, RN, MSW, life’s work has been in assisting nursing homes and assisted living communities with understanding and successfully meeting state and federal standards, and in improving quality care outcomes in long term care. She is nationally recognized for her expertise in clinical excellence and regulatory compliance. Since 2014 she has worked with LeadingAge Southeast as their Clinical and Compliance Expert helping members with survey preparation, regulatory questions and COVID-19 response. In 2020 she received the LeadingAge Florida Chair’s Award for her work during the COVID-19 pandemic and providing guidance to members.

PRICING

• $50 per connection
  

Additional Attendees:

• You may view these webinars with your team, without sharing the webinar link, on one device.
• Paid registrations are limited to one connection per webinar link. Links to join the webinar are unique and tied to the registrant name. While others can view the webinar on the same devise with you, the link should not be forwarded.
• Please note the webinar link cannot be shared with others.
• Multiple connections will either be billed or removed from the webinar.

Transfers, Cancellations, & No-shows:

• Registrations are fully transferable. Transfers must be submitted via email to Dorothy Ferrick no later than 48 hours prior to the webinar.
• $10 administrative fee for each cancellation or refund. 
  
• No refunds will be issued after Friday, October 3, 2025.
• LeadingAge Texas reserves the right to cancel the program due to insufficient enrollment in which case pre-registered participants will be notified and full refunds provided.
• No-shows will be billed. No refunds for failure to log-in at the time of the event.

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