2024AnnualConferenceSessions

Educational Sessions

MONDAY, MAY 20

Monday General Session | 9:00 - 10:30 am

with Kristin Kaufman , Founder and President, Alignment, Inc.

Every leader encounters challenges, crises, and setbacks. The true measure of leadership lies in how we respond to these inevitable storms. In this dynamic and engaging session, renowned leadership consultant Kristin Kaufman will delve into the art of resilience and courage in leadership, drawing inspiration from the journeys of formidable leaders who have weathered their own trials

Through captivating examples and insightful tips, we will explore how to cultivate resilience, nurture courage, and integrate these qualities into the very fabric of our being. Whether you're facing a minor setback or a major crisis, this session will equip you with the tools and mindset needed to stand firm in the face of adversity.

Learning Objectives:
Define what resilience is and examine leaders who exemplify this trait
Explore 6 tips on how to build and leverage resilience and courage
Gain strategies to implement into your daily routines and approaches

Target Audience: All aging services professionals

Concurrent Sessions 1 | 11:00 - 11:45 am

with Hollie Glover, Director of Education and Family Support Services, James L. West Center for Dementia Care

Discover and discuss ways to recognize trauma in our residents’, clients’, and patients' families as well as our own.

Trauma can happen at any time during our lives, but we tend to respond to it in different ways as we get older. We will discover what happens when we move from asking, "What's wrong with you?" to "What happened to you?" as we help others lay the course for the journey ahead.

Learning Objectives:
Identify and describe trauma and Adverse Childhood Experiences (ACE)
Define Trauma Informed Care and Recognize how to prevent re-traumatization
Explain how healthcare providers can help memory care patients heal from trauma

Target Audience: Activity Professionals, Nurses, Social Workers, all aging services professionals
with Katherine Kirchhoff, Managing Director & Kyle Hemminger, Director, Cain Brothers

This session will discuss the national and state trends of population health management and identify potential impact and strategies and tactics for Texas nonprofit senior living organizations

As medical costs continue to increase, population health management and the shift to value-based care are expanding throughout the country. The introduction of new special managed care plans for unique patient cohorts, specifically for frail and elderly individuals, is changing the traditional hospital discharge referral patterns and service site selection. These changes will impact senior living and long-term care providers. How can you position your organization to participate to maintain market share, negotiate feasible contracts, and serve your residents? This session will define population health management and value-based care and discuss the potential impact and suggested initiatives to achieve a good result from these coming changes.

Learning Objectives:
Understand population health management and how it is being implemented nationally and within Texas
Discuss the potential impact on Texas nonprofit senior living organizations
Identify ways to anticipate and respond to risks and opportunities resulting from the shift to population health management and value-based care

Target Audience: Administrators, CEOs & Other C-suite, Board Members
with Catherine Schweiger, Director, CLA

This session will help attendees to better understand executive compensation administration and how they can apply content to their own process.

Establishing executive compensation levels to attract and retain key talent is critical for ongoing success. Are you correctly valuing your leadership positions? Together we will explore the potential pitfalls of viewing your labor market too narrowly and will equip you to diagnose areas for improvement within your own processes.

Learning Objectives:
Review the highlights of executive compensation administration
Identify goals of executive compensation benchmarking
Consider the pros and cons of alternate benchmarking methods

Target Audience: CEOs & Other C-suite, Human Resources, Board Members
with Jennifer Drago, CEO and Strategy Consultant, Peak to Profit

This session will provide an overview of why and how to launch a continuing care at home program, including program requirements, challenges, financial opportunities, and best practices.

Continuing Care at Home programs represent a dynamic shift in how we approach senior living services and are able to serve new populations outside the walls of our communities. This program aims to delve deep into the concept, benefits, and challenges of launching a CCAH program and will provide senior living providers with a practical look at this opportunity to complement existing services and attract new customers.

Learning Objectives:
Understand the fundamental principles and goals, and identify the key components and services offered within continuing care at home (CCAH) programs
Assess the operational and financial models used in continuing care at home programs
Evaluate the potential challenges and strategies for successful implementation of continuing care at home programs

Target Audience: CEOs & Other C-suite, Marketing & Sales, Board Members

Concurrent Sessions 2 | 1:30 - 2:15 pm

with Kathy Johanns, Deputy Director, and Sara Rodriguez, Quality Nurse Manager, Veterans Land Board

Understand how medications and their interactions with residents can have a significant impact on residents.

Come learn to understand how not only staff interaction and medications have a significant impact on resident care. Our presentation will give you all the information you will need to change behaviors in your community.

Learning Objectives:
Understand what causes behaviors:

Staff interaction. There are times when staff is what causes behaviors
Trauma. There are times when trauma causes behaviors, and staff needs to understand this
Dementia. There are times when dementia is the cause of behaviors
Medication. There are times when medication will cause behaviors

Target Audience: Administrators, Dining & Hospitality, Nurses
with Dr. Laura Kincheloe, Ed.D., MSN, RN, NE-BC, Director of Nursing Practice, Texas Nurses Association

The purpose of this session is to provide insight into the work done to implement policy revisions in the last legislative session.

The Texas Legislature passed the most nursing-related bills in the 88th legislative session than in the history of the Texas Nurses Association. The work done to get these bills passed took multiple organizations partnering and working together to find common ground on key issues impacting Texans. In this session, we will discuss a variety of sample bills that were passed during the legislative session and how collaboration was a key indicator of our success.

Bill examples will be SB 240 requires organizations (meeting certain criteria) to have a workplace violence committee to establish a prevention plan and process. This is particularly important for nursing practice because workplace violence prevention education will be required annually for the facility. There are many important components to this piece of legislation, and we encourage nurses to review these details further. SB 840 increases the penalty for assaulting healthcare workers from a misdemeanor to a felony. This applies to all healthcare workers across all settings.

SB 1004 enhances the penalty for removing an ankle monitor or other electronic monitoring device for individuals on parole or other types of community supervision and was passed in response to the shooting at Methodist Dallas Medical Center.
SB 294 provides Texas students with greater access to breathing medication and gives school nurses greater authority to administer breathing medication to students in respiratory distress. School nurses and their leaders should understand the expectations for education, administration, disposal, and policy requirements.
HB 3162 represents the largest rewrite of the Texas Advance Directives Act since its original passage in 1999. The bill seeks to clarify numerous aspects of the law and the rights of those involved in end-of-life disputes. The direct impact on practice revolves around the ethics committee process, including timeliness of communication, requirements around patient transfer, and clarification of Do Not Resuscitate (DNR) orders. This bill should be read and understood by healthcare organizations and nurses, particularly those working in palliative care.

Learning Objectives:
Participants will provide examples of collaboration efforts between various organizations to pass law in Texas
Participants will understand an overview of the legislative process in Texas
Understand their individual role in civic engagement

Target Audience: Administrators, Nurses
with Becky Kaufmann, RN, CPHQ & Sarah Friede, MBA, Vice President, Recruitment Services, Health Dimensions Group

Join us as we delve into the critical role of organizational commitment to quality outcomes and discover how this commitment can revitalize your recruitment strategies.

In the ever-evolving healthcare landscape, achieving quality care and positive regulatory outcomes hinges on having a dedicated and engaged staff. Join us as we delve into the critical role of organizational commitment to quality outcomes and discover how this commitment can revitalize your recruitment strategies. Learn how to attract top talent eager to be part of the journey toward enhanced senior care, while simultaneously fostering a workplace culture that prioritizes both resident-centered care and service and an exceptional employee experience.

Learning Objectives:
Establish a niche for clinical excellence within your market
Attract and empower a growing pool of applicants who are passionate about clinical quality
Recruitment marketing and branding strategies, creative benefit offerings to attract talent and centralized recruitment as a solution

Target Audience: HR Professionals
with Derek Dujardin, Creative Director, 3rdPlus & 3rdThird Marketing

Learn how the psychology of internalized ageism is impacting sales, marketing and census in senior living, and what creative strategies you can adopt to mitigate it.

We all know that 92-year-old who tours a community and says, “I can’t live with all these old people!” and leaves. That biased mindset is part of a deeply rooted psychological construct known as “internalized ageism,” and it presents a considerable hurdle when marketing to the mature market. In this eye-opening presentation, 3rdThird Marketing (a division of 3rdPlus) will help you better understand the psychological triggers behind internalized ageism and how it shapes perceptions.

Learning Objectives:
Attendees will walk away from the presentation armed with a new level of discernment to identify content and environmental cues that could trigger an internalized ageist response in their sales prospects and what to do instead
Define the role of internalized ageism and understand how impacts marketing success
Apply creative thinking to marketing in a way that doesn't trigger internalized ageism in prospects

Target Audience: CEOs and Other C-suites, Marketing & Sales, Board Members

Concurrent Sessions 3 | 2:30 - 3:15 pm

with Leslie Johnson, RN, RAC-CT, Clinical Reimbursement Specialist, and Megan Ussery, RN, RAC-CT, Director of Clinical Reimbursement, Quality Rehab Management (QRM)

This presentation will help leaders in skilled nursing to elevate the MDS role, facilitate improved outcomes, and create an environment that helps to attract and retain great MDS nurses.

The MDS is no longer a simple form that is completed for compliance. It is not a one-person job. It is much more than that. During this session, we will take a deep dive into each area the MDS impacts in terms that all SNF leaders can understand and discuss strategies for improved team collaboration and involvement.

Learning Objectives:
Understand the basic responsibilities of the MDS coordinator
Identify the various areas the MDS assessment impacts and understand the relationship between clinical and financial outcomes
Identify strategies to assist the MDS Coordinator & IDT to effectively manage the RAI process, improve outcomes, and avoid the negative ripple effects that often accompany neglecting this role and process

Target Audience: Administrators, CEOs and Other C-suites, Nurses
with Brandon Powell, Managing Director, Ziegler & Rahim N. Habib, CPA, Principal, Health Care and Life Sciences, CLA

While there may be a handful of core publications and resources that CFOs and finance professionals turn to, the reality is that there is an abundance of benchmarking data available to providers across a wide variety of topics. This session will go through an inventory of these across multiple different categories from financial benchmarks, to occupancy and operational benchmarks. Attendees will walk away with a treasure chest of resources to turn to in the future when needed.

Learning Objectives:
Recognize diverse benchmarking data sources providing financial, occupancy, and operational metrics.
Evaluate the reliability of benchmarking data for informed decision-making.
Apply acquired benchmarking resources to optimize financial performance and operational efficiency.

Target Audience:CEOs and Other C-suites, Board Members
with Jill Janes, Vice President of Sales and Marketing, Methodist Retirement Communities

This session will identify the level of engagement employees have with the ideal culture while taking actionable steps to nurture them into a deeper place of influence to ultimately transform company culture.

Culture is one of the most important components to a team's success in elder services, and yet, it is also one of the most fragile. One sour team member can negatively impact the entire feel within a community or team. Soon, culture slowly rots until it no longer represents all that your mission statement represents. A bad culture means high turnover and low customer satisfaction. With so much at stake, we must give ourselves a culture check-up and develop a treatment plan to get our culture healthy once again. This session will give you actionable tools to do just that!

Learning Objectives:
Diagnose- An easy-to-follow tool will be shared to initially diagnose an employee's level of engagement with the ideal culture of the company. Are they saying No! Huh? Yes! Or, join me! Employees will be identified as either disrupting, existing, believing, or influencing
Discover- Next, a collection of key questions will be introduced to better understand the position of the employee so that a strategic advance can be developed to nurture them into a deeper level of engagement. When an employee is not displaying signs of culture engagement, we first must explore all that we don't know before we can take action. Those who are showing signs of engagement also require some level of discovery so that we can develop a growth plan that is suited to their strengths. The group will learn to slow down and think intentionally about how to shepherd their culture in the best direction with the specifics of each player in mind
Develop- A customized plan will be developed to either EXAMINE whether or not employment should continue, EXPOSE them to greater opportunities to learn about the culture ideals, EMPOWER them to use their voice and influence in a more powerful way, or ENCOURAGE them to maintain their passion for the mission while duplicating the same exercise within their circle of influence. Each strategic advance is customized with the specifics of that individual in mind

Target Audience: Administrators, CEOs and Other C-suites, HR Professionals
with Nathan Jones, Founder, Dash Media, Lance Allen, Administrator, Sunset Home, and Cheryl Harding, President/CEO, James L. West Center for Dementia Care

Learn how to strategically utilize social media to reshape public perception, attract top talent and residents, maximize corporate and community-level engagement, foster family connections through storytelling, and draw inspiration from real-life success stories.

Earning the public's trust and elevating the perception of senior living is crucial for the future of our industry. How Senior Living is viewed by people determines the number of people who choose to live & work in our communities. Social Media has revolutionized our industry's way of reshaping our image & attracting people to aging services. But how? In this session, we will dive into how you can gain business results in recruitment and sales through social media, how social media can build a brand that produces additional revenue streams, and how social media can reshape the image of senior living. Additionally, we will touch on the latest trends & tips on how to grow your social media as a senior living provider.

Learning Objectives:
Identify and understand their "own" personal “scared” (or multiple “scared’s”) which is the first step to courage
Define the best practices & biggest opportunities on social media to drive business results for senior living operators
Evaluate & define their own current success on social media by understanding the metrics, data, and subjective insights that make up social media

Target Audience: CEOs and Other C-suites, HR Professionals, Marketing & Sales Professionals

Concurrent Sessions 4 | 3:30 - 4:15 pm

Danielle Beveridge, PT, CEEAA, RACT-CT, PAC Certified Trainer and Coach, Clinical Program Specialist, Functional Pathways

The purpose of the session is to understand the value and importance of an outcomes-based continence program.

Incontinence is not a normal part of aging. It causes a profound impact on physical activity, dignity, mobility, social life and daily functioning. Continence programming should include essential components as part of evaluation and treatment interventions. Developing an effective Continence Program should utilize the skill set of the entire interdisciplinary team including nursing, physician, dietary, and therapy to support residents in their goals. Overall quality of care will be improved as demonstrated by QOL scores, patient satisfaction and Quality Metrics as part of the 5 star program

Learning Objectives:
The incidence of incontinence, myths related to incontinence, and social, physical and mental health impacts of incontinence will be described to highlight the importance of effective continence programming. In addition, evidence based components to assessment and intervention of incontinence will be covered
Develop an interdisciplinary approach to patient-centered continence training to support residents in improving and maintaining continence throughout the continuum of care
Examine metrics, such as patient satisfaction, quality of life, and quality measures, to demonstrate the effectiveness of continence programming

Target Audience: Administrators, Nurses,Clinicians
with Rich Scanlon, Senior Managing Director, Ziegler & Grant Warner, Principal, HKS & Rahim N. Habib, CPA, Principal, Health Care and Life Sciences, CLA

This session will contrast the development and operating strategies of not-for-profit vs. for-profit senior living providers

Not-for-profit and for-profit providers approach senior living development and operations differently. the panel will consist of representatives from each sector who will discuss their perspective on senior living.

Learning Objectives:
Understand recent TX senior living development trends and the need for future growth
Understand how for-profit providers evaluate development opportunities
Understand the differences between for-profit and not-for-profit analysis of operations

Target Audience: CEOs and Other C-suites, Board Members
with Heather Soots, COO, MyShyft, and Kristen He, Director of Implementation, MyShyft

This presentation will demonstrate how to create an effective, comprehensive staffing plan by responsibly utilizing a flexible workforce.

Staffing shortages have been a persistent problem in senior living for decades. This issue will not be solved with outdated approaches and ways of thinking, especially as an aging population enters retirement. Drawing on years of industry expertise and workforce trends, Heather and Kristen present the practical, cost-effective solution of utilizing a flexible workforce to break out of the negative cycle of staffing and to reap the rewards of delivering quality care within stabilized operations.

Learning Objectives:
Identify the economic and demographic factors that have led to nursing shortages and will cause them to persist
Evaluate common staffing strategies currently used in senior living based on cost, staff recruitment and retention, and quality of care
Integrate flexible workers into your current staffing model in order to stabilize operations while saving money and/or staying on budget

Target Audience: Administrators, CEOs and Other C-suites, HR Professionals
with Heather Macchietto, MSDA, ADC, CADDCT, CDP, Director, Senior Day Program, & Valynda King, ADC, Director, Life Enrichment, James L. West Center For Dementia Care

This session will help attendees become comfortable planning and leading age-appropriate activities for anyone with dementia.

This session will cover the importance of a thorough knowledge of the individual to truly provide person-centered activities. The session will teach participants to focus on the abilities that still remain in the individual living with dementia and provide creative approaches to adapting activities so all participants can be successful and engaged in a meaningful way.

Learning Objectives:
Define person-centered care and the importance of knowing the individual and planning activities
Discuss how to build relationships with the person living with dementia and how to adapt activities to their ability and interests
Design a calendar of activities for all levels of dementia

Target Audience: Activity Professionals, Administrators, Nurses, Social Workers

TUESDAY, MAY 21

Tuesday General Session | 9:00 - 10:30 am

with Kendra Roberts , Vice President, Operations, Affordable Housing, HumanGood

HumanGood's Kendra Roberts will illuminate the transformative power of courageous inclusion through the work of her organization’s Inclusion Council and its goal of fostering a culture where diversity is celebrated and every individual feels valued.

In June 2020, HumanGood’s Inclusion Council was formed out of a passion to increase and maintain a diverse and inclusive environment. Learn how this effort created actionable change, igniting a culture where every voice is heard and every individual feels honored and seen. Explore the dynamic intersection of passion, courage, innovation, impact, and inclusion as Kendra Roberts from HumanGood shares the organization's commitment to fostering environments where diversity is not just celebrated but valued at every turn.

Learning Objectives:
Uncover practical strategies for aligning organizational mission and values with a commitment to diversity, equity, and inclusion
Gain insights into creating environments where diversity is celebrated and valued, fostering a sense of belonging for all members of the organization
Learn how to translate intentions into actions, interrupting patterns that exclude and designing equitable policies and procedures that reflect a commitment to inclusion for everyone within your organization

Target Audience: All aging services professionals

Concurrent Sessions 5 | 10:45 - 11:30 am

with Jaime Cobb Tinsley, VP of Dementia & Caregiver Education, James L. West Center for Dementia Care

Engage senior living care partners to implement multi-layered, individualized approaches that address the needs of those living with dementia using non-pharmacologic strategies.

It is estimated that up to 97% of persons living with dementia will experience at least one challenging behavioral expression in their disease process. This presentation will explore a variety of nonpharmacologic approaches that have been shown to be the most effective at preventing and reducing challenging expressions and should be the first line of interventions that promote wellness and quality.

Learning Objectives:
Demonstrate a multi-layered, individualized approach to dementia care that supports dignity and promotes quality of life
Explain the goals of nonpharmacologic interventions that include: 1) Prevention of symptoms, 2) Symptom relief, 3) Reduction of care partner distress
Assess different non-pharmacologic strategies as a first line of treatment for residents with dementia

Target Audience: Activity Professionals, Nurses, Social Workers, all aging services professionals
with Daniel Sternthal, Attorney, Munsch Hardt Kopf & Harr

In this session, we will discuss emerging joint ventures in the LTC space and provide a regulatory analysis.

LTC providers are looking for opportunities to increase the services available to their residents in an effort to provide more comprehensive care as well as strengthen their financials in a market with traditionally low fixed reimbursements.There are many traps for the unwary, and the risks related to non-compliance can be devastating

In this session, we will discuss various joint venture models that are popular or emerging in the LTC space and provide a regulatory analysis. The session would be idea for CEOs, COOs, DONs, and Administrators who want to have the background and tools necessary to issue spot proposals as they come across their desks.

Learning Objectives:
Obtain an awareness of emerging joint venture trends in the LTC field and understand how they may impact operations
Assess the regulatory and compliance elements of such ventures and their implications on the LTC providers
Develop tools with which such models can be assessed by LTC leadership so as to be prepared for such opportunities

Target Audience: Administrators, CEOs and Other C-suites, Board Members
with Ingrid Provident, Education Specialist, Select Rehabilitation

Learning to be present and non-reactive can make the difference for a Leader who is trying to motivate and generate teamwork

Mindfulness can be used in personal and work settings to create a re-centering of body and mind from anxiety and stress into calm. Mindfulness action builds upon one’s emotional intelligence and allows focused, productive responses to situations beyond one’s control. The practice of learning to be present and non-judgmental can be life-changing.

Learning Objectives:
Identify the principles of mindfulness and emotional intelligence
Experience brief mindfulness practices and share personal reflections
Recognize how to utilize mindfulness and emotional intelligence in times of stress and burnout

Target Audience: Activity Professionals, Administrators, Chaplains/Pastoral Care Staff, Nurses, Social Workers
with Charles Borst, Executive Director, Westminster & President, Texas Culture Change Coalition

Recognize the connections to improving staff and resident engagement using a person-centered care philosophy.

The field of senior living needs an answer/solution to high turnover, low associate engagement, and the workforce crisis. Person-centered care can be that solution and can make a positive impact on those who live and work within our organizations.

Learning Objectives:
Recognize connections to improving staff engagement using a person-centered care philosophy
Identify measurable goals that can be impacted by person-centered care and philosophy
Employ changes in their communities, as well as tools that will make a positive impact on measured metrics

Target Audience: Activity Professionals, Administrators, CEOs and Other C-suites, Nurses, Social Workers, and all aging services professionals

Concurrent Sessions 6 | 1:00 - 1:45 pm

with Dr. Laura Kincheloe, Ed.D., Director of Nursing Practice, Texas Nurses Association

The purpose of this educational session is to describe the nursing peer review process according to Texas and law and how organizations need to implement structures and processes to ensure compliance.

Nursing Peer Review law was enacted in 1987 to ensure that Texas nurses we given the ability to have a committee of their peers evaluate nursing practice issues following an unsafe situation or incident. In this engaging lecture, the author will provide a brief overview of nursing peer review as well as recommendations for implementation for organizations.

Learning Objectives:
Describe nursing peer review requirements in Texas necessary to effectively evaluate a nurse's practice
Sample scenarios and examples of nursing peer review committee structure and processes will be provided through lecture and Q&A
Introduction to Just Culture as it relates to providing care to patients through historical and scientific context

Target Audience: Administrators, CEOs and Other C-suites, Nurses
with Stuart Jackson, Executive Vice President, and Brad Straub, Executive Vice President, Greystone & Steven Ailey, CFO, Forefront Living

This session will explore how providers can create dynamic resident pricing structures that continue to deliver value to the resident while increasing occupancy and net revenues.

The (bad) news about inflation is everywhere! Continued rising costs are dramatically impacting senior living providers from wages to raw food costs and utilities to insurance. What can LPCs do to course-correct for these areas of impact, both immediately and strategically? One answer: create dynamic resident pricing structures that continue to deliver value to the resident while increasing occupancy and net revenues. This presentation will examine both the financial sector as well as the practical application of these strategic pricing plans in LPCs.

Learning Objectives:
Understand the current trends and pressures inflation is forcing on all aspects of the operating business
Understand the steps necessary to create a strategic pricing plan for your organization
Discover how providers around the country are adjusting revenue streams to offset the influence of inflation

Target Audience: Administrators, CEOs & Other C-suites, Board Members
with Majd Alwan, Chief of Strategy & Growth, ThriveWell Tech

Attendees will leave inspired and equipped with the knowledge and tools to lead their organizations into a new era of tech-enabled senior living, where innovation and resident well-being go hand in hand.

In an era where technology plays an increasingly vital role in senior living, this engaging session aims to guide attendees through a transformative journey of digital innovation. Presented by experienced IT (Information Technology) providers, the session will explore the profound impact of digital transformation on senior living communities and the opportunities it presents for enhanced resident experiences and operational efficiency.

Learning Objectives:
Understand what digital transformation is and why it is imperative but attainable in senior living, and hear about its most compelling applications
Learn how to develop a roadmap for successful digital transformation, including process evaluation and the importance of strong data vision, integration, and insights
Discuss case studies from providers embarking on a digital transformation journey, embracing innovative technologies, and creating connected ecosystems that yield efficiencies and excellence

Target Audience: Administrators, CEOs & Other C-suites, Board Members, HR Professionals
with Cathy Neece Brown, VP of Mission Support/Chief Strategy, Officer, James L. West Center For Dementia Care & Emiliano Romero, Director of Public Policy & Advocacy, LeadingAge Texas

This session will empower participants to effectively advocate for their communities and the broader field, guided by insights and expertise from an impactful LeadingAge Texas member and the association’s Director of Public Policy & Advocacy.

In this session, participants will gain a deep understanding of the importance of advocacy in supporting their communities and advancing the field. Through interactive discussions and practical examples, the duo will share strategies for effective advocacy, emphasizing the role of collaboration, communication, and strategic thinking.

Learning Objectives:
Gain insight into the significance of advocacy in driving positive change for both local communities and the broader field
Develop practical skills for building strong advocacy initiatives, including effective communication strategies and collaborative approaches
Explore innovative approaches to strategic advocacy, leveraging resources and partnerships to amplify impact and achieve organizational goals

Target Audience: Administrators, CEOs & Other C-suites, Board Members, all aging services professionals

Concurrent Sessions 7 | 2:00 - 2:45 pm

with Ben Gaddis, Ph.D., Team Leader, OIG

This session will cover the priorities and focus areas for the HHS OIG in evaluating nursing home performance and oversight.

A Senior Team Leader from the HHS OIG Office of Evaluation and Inspections will review recent work and priority focus areas for ongoing work by the OIG in nursing homes. Topics will include the impact of the COVID-19 pandemic, nursing home staffing, facility-initiated discharges, and State survey agency practices.

Learning Objectives:
To learn about the work of the HHS OIG
To learn about recent HHS OIG findings and recommendations to CMS, HRSA, and CDC
To understand the HHS OIG’s future focus areas in nursing homes

Target Audience: Administrators, Nurses
with Rob Milam, CEO, zumBrunnen, Inc.

With the power of capital replacement planning, you can yield quality data to make confident decisions for proactive repairs, renovation, repositioning, and replacement.

The presentation opens with case studies demonstrating the consequences of failing to properly project and plan for capital replacements, and engaging a systematic methodical approach to facility assessment and projection of future capital replacements can improve market defensibility.

The presenter will discuss the Average Age of Plant metric and how an LPC’s capital reinvestment strategy and its relationship with accumulated depreciation can have a positive or a negative effect on the LPC’s credit rating. We will also discuss how a systematic and methodical capital replacement strategy can help the LPC avoid blind spots when managing CAPEX.

Learning Objectives:
Understand the benefits of systematic capital budget planning. Understand the consequences of arbitrary approaches to CAPEX planning. Learn to differentiate between replacements that can and cannot be deferred without compounding asset damage and related costs
Understand the interplay between plant depreciation, capital reinvestment, and “Average Age of Plant” and how capital reinvestment at an appropriate rate can positively impact the LPC’s credit rating
Discuss means and methods: Understand best practices for conducting a Capital Replacement Analysis that will yield the most reliable data

Target Audience: Administrators, CEOs and Other C-suites, Maintenance & Facilities Professionals
with Ingrid Provident, Education Specialist, Select Rehabilitation

Learning to effectively communicate with persons of different generations can be an effective way to bring teams together.

There are very different generations in the workplace, and getting these groups to work together effectively is challenging. It is important to first understand each of these groups based on their strengths. Once understood, effective communication to bring out the beauty of diversity can be employed for the overarching purpose of preventing generational collisions. This presentation will present ways to identify communication preferences and effective approaches for others who have different viewpoints.

Learning Objectives:
Define the common characteristics of the different generations in the workforce
Identify the best ways to manage the various generations to promote satisfaction and harmony
Analyze different communication styles and the strengths/preferences of each

Target Audience: Administrators, HR Professionals, all aging services providers
with Dr. Natalee Oliver, LNFA, LCSW, McLennan Community College

We need to be aware that males over age 85 have the highest percentage of suicides in the USA.

We often do not talk about aging & suicide due to stigma, but we need to! Join us as we cover the signs, symptoms, and basics of understanding suicide in the aging population.

Learning Objectives:
Identify the top mental health diagnoses in the aging population
Identify the top means of suicide in older adults, along with signs and symptoms of those experiencing suicidal ideation
Discover how to respond to suicidal older adults

Target Audience: Activity Professionals, Chaplains/Pastoral Care Staff, Nurses, Social Workers

Concurrent Sessions 8 | 3:45 - 4:30 pm

with Cory Macdonald, Attorney, Reed+Claymon

This session will explore persistent legal challenges and tensions in aging services and develop responsive strategies.

Seniors want to age in place, and the market is adjusting. Many providers have closed, or are considering closing, their nursing facilities. In this session, we will assess the legal ramifications of the shift away from the nursing facility as part of the nonprofit continuum of care and use it as a jumping-off point to discuss universal legal issues in aging services.

Learning Objectives:
Understand community obligations with regard to offering a continuum of care and allowing residents to age in place
Discuss risks and opportunities related to increased aging in place
Develop tools, contractual and otherwise, for responding to the changing nonprofit aging services landscape

Target Audience: CEOs and Other C-suites, Board Members
with Amber Bardon, CEO & Founder, Parasol Alliance

Learn about Parasol Alliance’s journey with culture and employee engagement that has led them to be awarded 23 premier workplace awards over the last six years, and you’ll leave this session with ideas and action items you can bring to your community to establish your own premier workplace culture.

A premier workplace culture is defined by several key components, including a strong sense of purpose, open communication, mutual trust and respect, opportunities for growth and development, and a supportive work-life balance. When these components are in place, employees feel valued, motivated, and empowered to do their best work.

Learning Objectives:
Understand where to start in assessing your current employee engagement programs and planning for the future
Identify key employee engagement programs to implement from pre-hire through the employee lifecycle with budget considerations
Know how to leverage technology to empower employee engagement and drive culture

Target Audience: Administrators, HR Professionals, all aging services providers
with Hayley Moseley, Ed.D., Director of Education, CC Young

By using the one powerful statement, "Tell Me About It," you can see an improvement in your dementia care, your leadership abilities, and even your personal life.

Teepa Snow teaches "tell me about it" as an approach for redirecting people with dementia. Dr. Hayley shares how using this phrase has improved her caregiving abilities and created a more trusting and supportive environment. But it doesn't end there - by implementing it into her leadership roles and personal life, she has seen an increase in her communication, trust, and empathy with employees and family. With the power of "tell me about it," you can learn how to be a better leader, caregiver, and friend.

Learning Objectives:
Understand the purpose of "tell me about it" in dementia care and apply it in caregiving situations
Understand the purpose of "tell me about it" in leadership conversations and apply it with coworkers
Understand the purpose of "tell me about it" in personal relationships and apply it with family and friends

Target Audience: Administrators, all aging services providers

WEDNESDAY, MAY 22

Concurrent Sessions 9 | 9:00 - 9:45 am

with Patrick Carroll, Senior Manager, Wipfli LLP

Discuss how market and financial data can be utilized in decision-making and planning for the future of the organization under various scenarios.

Many senior living providers have been facing continued challenges, including lower occupancy levels, recruiting and retaining staff, and financial performance in general. At the same time, providers are placing a renewed focus on planning for the future of their organization and would like to obtain a better understanding of the competitive environment, unmet service needs in their community, and the impact of demographics on future needs. Finally, if changes to the organization are under consideration, such as expansion, repositioning, or the introduction of a new service line, it is important to have an understanding of the financial implications of these potential changes compared to the current structure of the organization.

Learning Objectives:
Identify key data points that should be considered when making strategic decisions for the organization
Identify approaches to data-driven planning for potential expansion projects compared to focusing on improving existing operations
Develop an understanding of how to incorporate the results of data analysis into the organization’s planning process

Target Audience: Administrators, CEOs and Other C-suites
with Dr. Natalee Oliver, LNFA, LCSW, McLennan Community College

It’s no secret that we and our teams are pulled in many directions in life and end up becoming overwhelmed. We cannot say "yes" to everything and sustain it for very long. This session will cover practical strategies to help you have a more balanced life.

How many times have you said yes to a request when deep down you either did not have time to do it or did not want to do it? How many times have you put others' needs before your own? Good mental health requires putting yourself first sometimes. Join Dr. Oliver as she shares strategies on how to learn to say "no" and how you can become a recovered "people-pleaser."

Learning Objectives:
Recognize the signs and causes of people-pleasing
Learn how being a people-pleaser negatively impacts your life
Implement healthy strategies to overcome being a people-pleaser that allows you to have a healthy work and personal life

Target Audience: All attendees
with Emiliano Romero, Director of Advocacy & Public Policy, LeadingAge Texas; Cory Macdonald, Reed + Claymon; & Joshua Massingill, Statecraft, LLC

Targeted toward LeadingAge Texas members, this session will cover public policy changes and equip members with skills to influence legislative and regulatory outcomes.

This session will update members on recent legislative and administrative developments.Advocacy staff and panelists will discuss the current public policy landscape and identify opportunities for members to influence policy and regulations.

Learning Objectives:
Educate members about recent policy developments affecting providers
Forecast impending issues and trends impacting long-term care policy
Identify opportunities to further members’ advocacy reach

Target Audience: CEOs and Other C-suites, Board Members

Wednesday General Session | 10:00 - 11:15 am


Unveil the path to a fulfilling life and career by embracing legacy-driven strategies, overcoming stress, and navigating toward purpose with clarity and intention.

In this compelling keynote, participants will explore the concept of legacy beyond the confines of inheritance, discovering how every day presents opportunities to craft a lasting impact aligned with their talents and purpose. Amidst the daily challenges that threaten to derail us, this interactive session offers strategic and heart-felt insights for creating a personal legacy that resonates with intention and action.

Learning Objectives:
Recognize the early signs and symptoms of burnout, equipping yourself with the knowledge to proactively manage and mitigate its impact
Explore and leverage personal strengths to strategically build a meaningful professional legacy that resonates
Discuss legacy-driven strategies to lay the groundwork for a purposeful and fulfilling career trajectory

Target Audience: All aging services professionals
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