Westminster Senior Living Community’s Management Company Ranked #1 in J.D. Power Study
Wednesday, December 11, 2019
Posted by: Julianna Ems
Westminster senior living community, managed by Life Care Services®, An LCS® Company, announced that its management company ranked highest in customer satisfaction in the J.D. Power 2019 U.S. Senior Living Study. Westminster is proud to be a part of Life Care Services, which achieved the highest score in all seven study factors: resident services and activities; community staff; food and beverage; new resident orientation; resident cost; community and grounds; and resident apartment units.
“At Westminster we believe that experience is everything. Thanks to the support and management of Life Care Services, our community is growing and our residents are able to enjoy the very best in retirement living,” said Westminster’s executive director, Charles Borst.
The J.D. Power 2019 U.S. Senior Living Study examines industry-level performance metrics of senior living providers, and highlights the best practices that are critical to customer satisfaction, advocacy, and loyalty. The study’s comprehensive view of the senior living resident experience provides an independent and objective measure of the overall satisfaction levels among U.S. customers. Established in 1967, Westminster has a talented team of more than 300 associates who serve more than 500 residents.
“Our company is committed to providing the resources for communities to deliver an exceptional resident experience driven by innovation, signature programs and quality services. The J.D. Power award represents the voice of the senior living customer, and I can’t think of a more important voice than that of the residents we serve,” says Joel Nelson, president and CEO of LCS, the parent company for Life Care Services. “Westminster’s associates have a passion for serving seniors, and their dedication to its residents continually inspires me.”
J.D. Power surveyed 3,021 residents, family members, and friends of residents living in independent living, assisted living, or memory care communities across the United States.
About Life Care Services®
Life Care Services, An LCS Company, is the second-largest operator of senior living communities in the nation and has expertise in the management of both Life Plan Communities and rental communities. From independent living to assisted living, skilled nursing to memory care, Life Care Services has the experience required to boost community financial performance, increase occupancy, and develop new lifestyle and health initiatives to meet consumer expectations and help communities thrive. For more information, visit lifecareservices-seniorliving.com.
Established in 1967, Westminster is one of Austin’s first and most established retirement communities. Operating as a not-for-profit community, Westminster is managed by Life Care Services, and provides modern residences, state-of-the-art health care and other amenities to residents seeking comfortable and culturally enriching lifestyles in Central Austin.
Anne Keene, Crossnore Group