Networking Event: Panhandle & West Texas
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3/19/2019
When: Tuesday, March 19, 2019
11:00 AM - 1:30 PM
Where: Carillon LifeCare Community
1717 Norfolk Ave
Lubbock, Texas  79416-6099
United States
Contact: Need Assistance Registering? Contact Dorothy Ferrick
(512) 467-2242 x101


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PANHANDLE & WEST TEXAS NETWORKING EVENT

Tuesday, March 19 • 11:00 am - 1:30 pm


Where:
Carillon LifeCare Community | 1717 Norfolk Ave Lubbock, TX 79416 | (806) 281-6000

Your Network Representatives:

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JOIN YOUR FELLOW MEMBERS!

Join fellow LeadingAge Texas members at this FREE event featuring peer-to-peer networking and a learn-at-lunch presentation. 

You'll come away from the event feeling more connected with your LeadingAge Texas community and armed with new knowledge!

PS the more, the merrier...forward this to your colleagues & invite them to register & join you!

Click here for more information about LeadingAge Texas Spring 2019 Networking Meetings!

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PRESENTATION DETAILS

Topic: "Making Your Hospitality 5 STARS"

Speaker: Wes Wells, Director of Resident Experience, Buckner Retirement Services

Summary: The residents are the most important part of our ministry. However, if our associates are not trained and inspired to serve them well, we will never be able to give them the care and life experiences they deserve. Buckner Retirement Services has launched a hospitality program called 5 STARS that is designed to elevate the care and lifestyle experience of the residents we serve and the experience of the associates we work with!

Objectives:

  • Learn what 5 STARS looks like at Buckner Retirement Services
  • Discuss the elements of a ramped up customer service program at any community
  • Discuss each community's strengths and opportunities to take customer service to the next level and ideas that are currently being implemented

Continuing EducationThis program has been approved for Continuing Education for 1 total participant hour by NAB/NCERS—Approval #20200318-1-A53719-IN.

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HELP GROW OUR ASSOCIATION

Know other non-profit senior living providers who may be interested in attending/joining our membership? 
Help grow our network & get rewarded! Extend this event invitation and connect them with Crystal Laza.

  


MANY THANKS TO OUR EVENT CO-SPONSORS